Amazon reimbursement services are third-party tools or agencies that audit FBA accounts and file claims on sellers' behalf. They identify money Amazon owes for lost inventory, fee overcharges, and inbound discrepancies. FBA brands rarely recover all of that money without a dedicated process.
This guide ranks nine services honestly, based on verifiable pricing, features, and fit. AmpliSell handles reimbursements for our own clients as part of full-service account management. We don't rank ourselves among the dedicated specialists because our core offering is full-service management, not a standalone reimbursement product.
Threecolts analyzed 200,000+ seller accounts and found Amazon owes the average FBA brand 1–3% of annual revenue in unclaimed reimbursements. For a $1M/year brand, that's $10,000–$30,000 sitting unclaimed.
FBA reimbursement
A payment Amazon issues to a seller to compensate for inventory that was lost, damaged, destroyed, or mishandled inside the FBA network.
Lost or damaged inventory
Units that go missing in an Amazon fulfillment center or are damaged before reaching the customer, triggering a reimbursement obligation from Amazon.
Fee overcharge
An instance where Amazon charged a higher FBA fee than the product's size and weight tier should allow, often caused by incorrect measurements recorded in the fulfillment center.
Inbound shipment discrepancy
A difference between the quantity of units a seller shipped to Amazon and the quantity Amazon records as received, which can result in unreimbursed missing units.
Contingency or commission pricing
A fee model where the reimbursement service charges only a percentage of funds it successfully recovers, with no upfront cost to the seller.
Reimbursement window
The time limit within which a seller must file a reimbursement claim. After Amazon's March 2025 policy update, most Fulfillment Center Operations claims must be filed within 60 days of the loss being reported.
Manufacturer cost basis
The reimbursement calculation method Amazon adopted in March 2025, where lost or damaged inventory is valued at what the seller paid to manufacture or source the product, excluding shipping and duties, rather than at the product's average selling price.
Amazon's March 2025 policy change replaced average selling price with manufacturer's cost as the reimbursement basis for lost pre-order inventory. Brands with high gross margins are most affected. Sellers can counter low estimates by submitting documented sourcing costs through Amazon's Sourcing Cost portal in Seller Central.
GETIDA is the global market leader in FBA auditing and reimbursement, serving over 30,000 sellers worldwide. It uses AI-driven transaction analysis paired with hands-on case management. GETIDA charges a 25% commission on recovered funds and waives that commission on the first $400 for new accounts.
GETIDA connects to a seller's Seller Central account and scans up to 18 months of FBA transaction history. Its AI flags claims across a dozen case types, then in-house case managers file and follow each to resolution. The service is free to join with no monthly fees or setup costs.
Across our book of business at AmpliSell, GETIDA has consistently recovered meaningful amounts for mid-market brands. It performs especially well on inbound shipment discrepancies and customer return cases. The 25% commission sits at the higher end of the market, but claim volume and accuracy typically justify the rate.
Pricing: 25% commission on recovered funds; first $400 free for new accounts. No monthly fee. (getida.com)
Seller Investigators, now part of the Carbon6 platform, takes a manual-first approach to FBA reimbursements. It assigns two dedicated Recovery Specialists per account for weekly audits. The service has recovered over $100 million for FBA sellers with a stated 95.9% case success rate.
Seller Investigators distinguishes itself from automated tools by relying primarily on human review. Each account receives two assigned Recovery Specialists who audit it weekly, and larger accounts can negotiate the 25% commission based on volume. There are no setup fees.
The manual approach lets Seller Investigators move more deliberately on complex or high-value cases. Brands doing high seven-figure or eight-figure revenue on Amazon may find the human review layer valuable. The fee is commission-only, so the weekly cadence doesn't add cost for smaller accounts.
Pricing: 25% commission on recovered funds; negotiable for large accounts. No monthly fee. (carbon6.io/seller-investigators)
Refully is a dedicated FBA reimbursement service charging an 18% commission on successful recoveries. That rate makes it one of the more competitively priced full-service options. It assigns a dedicated account manager and provides real-time claim visibility from discovery to payout.
Refully covers the standard FBA reimbursement case types: lost inventory, faulty returns, fee overcharges, and inbound discrepancies. A live dashboard shows the status of every open claim without requiring a Seller Central login. The 18% commission is meaningfully lower than the 25% charged by GETIDA and Seller Investigators, which improves net recovery for high-claim-volume brands.
Refully credits the first $1,000 in recovered reimbursements free for new accounts. That makes its new-user incentive stronger in dollar terms than GETIDA's $400 offer. The dedicated manager model gives sellers a named contact to reach when questions arise.
Pricing: 18% commission on recovered funds. First $1,000 in reimbursements free for new accounts. (refully.ai)
TrueOps offers the lowest publicly verified commission rate in the FBA reimbursement market at 10%, with a fully hands-off managed service model. New accounts recover their first $1,000 in reimbursements commission-free.
TrueOps positions itself on price transparency. The 10% commission means sellers keep 90 cents of every dollar recovered, compared to 75 cents with a 25% service. The service handles the full claim lifecycle with no subscription or setup fee.
TrueOps has a reversal protection policy: if Amazon reverses an approved payout, TrueOps credits its commission back to the seller. That policy removes a friction point common with other contingency services. The platform has strong G2 reviews, though total recovery volume data isn't as publicly detailed as GETIDA's or Seller Investigators'.
Pricing: 10% commission on recovered funds; first $1,000 free for new accounts. No monthly fee. (trueops.com)
Helium 10 offers two reimbursement paths: Refund Genie (DIY report tool) and the fully managed Refund Service. Refund Genie is included in Platinum and Diamond plans. The Managed Refund Service charges 18% (Platinum) or 15% (Diamond) on recoveries.
Refund Genie scans a seller's account and produces downloadable reports highlighting FBA reimbursement opportunities. The seller then files claims manually through Seller Central. It suits brands that want claim visibility while already using Helium 10 for keyword research or listing tools.
Managed Refund Service removes the manual work entirely, with Helium 10's team handling discovery, filing, and follow-up. The 15–18% commission rates are competitive with Refully and lower than GETIDA. Helium 10 has documented guidance on adapting to the 2025 cost basis change, including how to submit accurate sourcing costs.
Pricing: Refund Genie included in Platinum ($79/month) and Diamond ($229/month) plans. Managed Refund Service: 18% commission for Platinum subscribers, 15% for Diamond; no additional monthly fee. (helium10.com)
Sellerboard is a profit analytics platform with a built-in "Money Back" reimbursement feature that identifies FBA errors. Plans run $19–$79/month with zero commission on recoveries. It's the most cost-effective choice for sellers who want reimbursement auditing bundled into an analytics tool.
Sellerboard's Money Back feature tracks lost inventory, returns where refunds were issued but items weren't returned, and fee overcharges from incorrect measurements. The platform maintains a 60-day tracking window to keep filings within Amazon's deadlines. Sellers keep 100% of recovered funds because Sellerboard charges no commission.
Sellerboard is a self-service tool: it flags discrepancies and guides the filing process, but doesn't submit claims on the seller's behalf. Brands comfortable with that semi-manual workflow will find the zero-commission model highly attractive at high recovery volumes. The analytics suite also includes profit tracking, PPC reporting, and inventory forecasting.
Pricing: Plans run $19–$79/month (Standard through Enterprise); annual billing saves approximately 20%. No commission on reimbursements. (sellerboard.com)
AMZRefund is a non-automated, TOS-compliant reimbursement service. Specialized Refund Managers manually review accounts and file claims on behalf of sellers. The service charges a 25% commission only on successful recoveries.
AMZRefund's core differentiator is its explicit non-automated approach. Human Refund Managers search for over 20 reimbursement types and communicate directly with Amazon to resolve cases. The fully manual workflow is designed to minimize account flag risk compared to pure automation tools.
The 25% commission matches GETIDA and Seller Investigators. The manual approach carries no pricing premium, but it doesn't offer a discount either. AMZRefund works on a no-win, no-fee basis with no monthly fees and no long-term contracts.
Pricing: 25% commission on recovered funds. No monthly fee. (amzreimburse.com)
Threecolts Margin Pro is an enterprise-grade profit recovery platform that goes beyond standard FBA reimbursements. It also covers vendor deductions and shipping cost optimization. The service charges a success-based fee of 15–25% with no retainer or setup cost.
Threecolts Margin Pro is built for brands operating at meaningful scale. Beyond standard FBA reimbursements, it handles vendor deductions recovery and shipping cost auditing. Threecolts' own data shows FBA brands leave 1–3% of annual revenue unclaimed on average.
The service is fully managed and hands-off for operators. Larger accounts typically negotiate the commission to the lower end of the 15–25% range. The enterprise-level infrastructure supports high-SKU and multi-marketplace accounts that smaller services often struggle to handle.
Pricing: 15–25% success-based fee, depending on volume and contract terms. No retainer or setup fee. (threecolts.com/margin-pro)
AmpliSell is a full-service Amazon management agency, not a dedicated reimbursement tool. Reimbursement auditing and claims management are included in its broader account management engagement. This makes it the right fit for brands that want reimbursements handled inside a single managed relationship.
AmpliSell's reimbursement work sits alongside listing optimization, advertising management, inventory planning, and brand protection. Our team catches lost inventory and fee overcharge claims as part of the same workflow that monitors ad performance. There's no separate reimbursement dashboard to manage.
In our work with brands like Elgin USA and Condition 1, proactive reimbursement recovery contributed to account health and profitability gains. For brands whose primary need is reimbursements alone, a dedicated service like GETIDA or TrueOps offers a more focused solution. For brands that want a managed team overseeing the full Amazon account, AmpliSell's full-service management is worth evaluating.
Pricing: Custom based on scope of engagement. Contact AmpliSell directly for a consultation.
After the March 2025 policy change, update documented sourcing costs in the Inventory Defect portal for each ASIN. Services can only claim what Amazon's system will value, so accurate cost data directly increases recovery amounts. Dedicated services like GETIDA and Seller Investigators guide clients through this during onboarding.
Service
Model
Pricing
Best For
Hands-Off Level
GETIDA
Contingency
25% commission; first $400 free
Brands wanting the market-leading full-service audit
High (fully managed)
Seller Investigators (Carbon6)
Contingency
25% commission; negotiable at volume
Large accounts wanting weekly human-review audits
High (fully managed)
Refully
Contingency
18% commission; first $1,000 free
Brands wanting a full-service option at a lower commission rate
High (fully managed)
TrueOps
Contingency
10% commission; first $1,000 free
Cost-conscious brands prioritizing the lowest commission rate
High (fully managed)
Helium 10 (Refund Genie + MRS)
Subscription + optional contingency
$79–$229/month plan; 15–18% on Managed Refund Service
Existing Helium 10 users wanting reimbursements inside one platform
Low (DIY) or High (Managed)
Sellerboard
Subscription
$19–$79/month; zero commission
Analytics-focused sellers who want reimbursement auditing without commission fees
Medium (guided self-service)
AMZRefund
Contingency
25% commission
Brands prioritizing a non-automated, TOS-conservative approach
High (fully managed)
Threecolts Margin Pro
Contingency
15–25% commission (volume-based)
Enterprise-scale brands needing FBA + vendor deductions + shipping recovery
High (fully managed)
AmpliSell
Full-service agency
Custom (included in management engagement)
Brands wanting reimbursements managed inside full Amazon account management
High (full agency management)
The right service depends on account volume and operational preference. A brand recovering $5,000/year saves roughly $750 by choosing TrueOps (10%) over GETIDA (25%). At $100,000/year that gap widens to $15,000.
Brands already paying for Helium 10 or Sellerboard may not need an extra reimbursement vendor at all.
Amazon reimbursement services are third-party tools or agencies that audit an FBA seller's account. They identify money Amazon owes for lost inventory, fee overcharges, and inbound discrepancies, then file and manage claims on the seller's behalf.
Most services use contingency pricing, charging 10–25% of recovered funds with no upfront fee. TrueOps charges 10%; Refully 18%; GETIDA and Seller Investigators 25%; Helium 10's Managed Refund Service 15–18% depending on plan. Sellerboard bundles reimbursement auditing into a flat monthly subscription starting at $19/month with no commission.
Effective March 31, 2025, Amazon changed its FBA inventory reimbursement policy to pay manufacturer's cost rather than average selling price. This reduces reimbursement amounts for high-margin products. Sellers can submit documented sourcing costs through Amazon's Sourcing Cost portal to ensure accurate calculations.
Most Fulfillment Center Operations claims must now be submitted within 60 days of the item being reported lost or damaged. Amazon also introduced auto-reimbursement for certain loss categories, which reduces the need for manual claims. Missing the 60-day deadline typically forfeits the recovery opportunity.
Reputable services operate within Amazon's Terms of Service, filing only legitimate claims through Seller Central. Brands should confirm that any service they consider explicitly states TOS compliance. Duplicate or inflated claims can trigger account warnings, so that check matters.
Amazon typically processes approved reimbursements within a few days to a few weeks. Complex cases or those requiring additional documentation can take four to eight weeks. Third-party services with experienced case managers often reach faster resolution because they know how to escalate stalled claims.
Yes. Full-service agencies like AmpliSell include reimbursement auditing as part of broader account management. This suits brands that want reimbursements handled alongside advertising, listing optimization, and inventory management, removing the need for a separate vendor.
